SMTP server settings
Based on your in-house network topology, enter the SMTPÂ server data into the section SMTP server settings.
When selecting Connection security, choose your preferred method of encryption from the dropdown menu. Your options consist of STARTTLS and TLSÂ (until v1.2).
Note
TLS encryption is possible from Windows Server 2003 onwards. Older Windows versions can work with
octoplant but do so without TLS encryption.
Under Authentication method, select one of the following as required: Plain (=none), Login (clear text), CRAM-MD5 or Digest-MD5. The Send test email enables you to receive an email from the octoplant server on testing the connection once you have entered the relevant data.
Email settings
Enter the email address and the name which will be displayed as sender in emails sent by the octoplant server.
Note
We recommend entering a sender for the emails here. This is because in many companies, emails, that are sent without a sender, are diverted automatically to the spam folder. It is however possible to send emails without a sender.
If you do not want all recipients of an email to be able to see to who the email was sent, check the checkbox Send email using the BCC field. The Recipient field remains empty in this case. This may cause problems with the e-mail server.
When you check the checkbox Activate email logging, an extensive protocol of your email exchange is created that you can directly open by clicking on the button Show email log. The protocol is sent as a CSV file in the e-mail attachment. You can set the separator between the strings in the section Server.
Email options for warnings and errors
If you check the checkbox, the input field Notify will be highlighted. Members of the administration group are already preselected.
When you click on the field Who to notify, the window Select email recipients will then open. Here you can select additional users and groups that you want to receive error messages by email.
Why am I not able to send emails through the octoplantserver?
Example of a failed communication
EasyMail SMTPÂ version 2,0 2,0
220***************
EHLO smtpserver
500 Unrecognized command
HELOÂ smtpserver
500 Unrecognized command
221 verionsodgserver Goodbye
Explanation
You may not be able to send emails using the octoplant server if the EMSTPÂ Inspection has been activated in your firewall. The ESMTP Inspection checks commands before they are sent onto the mail server. If commands are invalid, these will be replaced by invalid place holders. The mail server will be unable to carry out these commands and send the error message “Unrecognized command”.
Solution
In your firewall’s ESMTPÂ Inspection, insert the octoplantserver as an exception. Follow the manufacturer’s instructions regarding your firewall.