Licensing
To use the octoplantsystem, you need a valid license.There are several options at your disposal:
- A subscription license
- A regular purchased license without expiration date
- A 30-day trial license for a pilot installation
Subscription licenses have an expiration date and need to be renewed on a specific date, even after activation.
30 days before the expiration date of a subscription license, as an administrator, you will be notified at login that the license will expire in the near future. After reaching the expiration date, the license is still usable for 14 days. During this time, a message is displayed to each user at login. From the 15th day after the license expires, in the AdminClient, only the Licensingdialog can be opened.
In all cases, you will receive the license file with the namelicense.json. During the installation, you will be asked where the file has been saved.
Note
When the maximum number of clients you ordered has been reached, you will need a new license.
By clicking the Licensingmenu option, the Licensingdialog will open. This consists of three tabs.
Information
This tab is selected by default when opening the Licensingdialog. It shows all important data of your license, also the expiration date of a subscription license (license valid until).
Activation
The Activationtab shows the system ID of your octoplant system. It is created on your server and is unique to your installation.
Note
As a rule, octoplant must be activated within 30 days. The period depends on the expiration date
specified in the license.
In order to activate octoplant after a successful installation and configuration, proceed as follows:
- Copy the system ID to the clipboard using the option Copy to clipboardto paste it into an e-mail, or send it directly to AUVESY-MDT using the Send by emailoption.
- You will receive the activation code for your license.
- Copy the activation code into the Activation code field.
- Click the Activatebutton.
- Your license will now be activated.
Note
For assistance with any licensing and activation issues, please contact our administration team.
Update
If you want to renew or extend your license, you will receive a new license filelicense.json.
- Enter the path to the license file or select the location of the file from the dropdown menu.
- Select the Updatebutton.
- Your license will be updated.
Note
If the serial number of the license has changed, the following needs to be taken into consideration:
- The license must be updated in the Licenses dialog.
- After a new license has been added, the MasterService must be restarted. If you are using parallel servers, please note that error messages may occur in the Event log until the old license has been swapped out for the new license on both servers. After an update has taken place, both parallel servers should be checked. You can do this by going to the Job module -> Job configuration. Here you can check whether the correct PC name is being displayed in Executed by field.
Some time ago, I requested and received a license file (license.bin or license.json). The files was saved properly, but remained unused for some time. When trying to re-license octoplant using the license file, an error message is now displayed stating that the selected license has expired. How is this possible?
The license file has expired.
Each license file has a fixed expiration date and can be used from the day it was generated until this period. If this period has expired without activating the license, the license file will become automatically unusable, in other words, it is no longer possible to install octoplant with this file or to import the license into octoplant.
If you will need to reactivate your applications, you must request a new license file from support.